​​Faulty and unsafe products | Consumer Protection (2022)

What to do when something doesn’t work, breaks easily, is unsafe or doesn’t do what you expected it to.

If a business supplies you a faulty or unsafe consumer product, you can ask for the good or service to be fixed under the Consumer Guarantees Act (CGA).If a product fault is minor and can be fixed, the retailer can choose to repair the item, replace it, or refund your money.

This also applies to new or second-hand products bought through:

  • auctions
  • websites
  • an agent or broker who sells on behalf of someone.

Private sales are not covered by the CGA e.g., buying from a private seller (not traders) on sites like Trade Me.

Private sales and second-hand goods

Your rights

It's good to know your rights on faulty or unsafe products.

Your rights when the manufacturer's warranty has expired(external link) — YouTube

The Consumer Guarantees Act (CGA) covers you for products that don’t do what they are meant to or are defective or faulty in some way.

Any products you are supplied should be of acceptable quality. This means the products should:

  • be satisfactory in look and finish
  • be free from small faults
  • last for a reasonable time
  • be safe to use
  • do everything they are commonly used for.

These factors are used to test whether a reasonable person would think a product is faulty or not, considering:

  • who supplied the products, e.g. an established chain vs flea market trader
  • age and type of products — second-hand products are more likely to show signs of use and may be less durable
  • price — poor-quality products are usually cheaper
  • statements made about quality or condition by the salesperson or in advertising
  • statements made about compliance with New Zealand or overseas safety standards.

If you are specifically told about any faults when you are supplied the product, you can’t claim because of them later.

Take a photo

If an item you’ve bought arrives damaged, take a photo of the packaging before you open it. It could make it easier to discuss a remedy with the seller.

Ann's story — Exchanging a faulty product

Ann returns a faulty wireless speaker. The retailer offers to replace the product with a newer model that has more features but is more expensive. Ann agrees to the new model and pays the difference in price.

​​Faulty and unsafe products | Consumer Protection (1)

Manufacturer's warranties and extended warranties

If products come with a manufacturer's warranty, or you have paid for an extra extended warranty, your rights under the CGA still apply.

These extra warranties are in addition to CGA protections, so make sure it will offer you more than what you are already entitled to under the law. For example, a manufacturer might offer a 'lifetime warranty' for a product. Under the CGA a product only must last a reasonable time, so this manufacturer's warranty would cover you even after your rights under the CGA have expired.

Warranties

When you can’t claim

You can’t claim under the Consumer Guarantees Act if:

  • you used the product in a way that a reasonable consumer would not
  • you used the product so much that it is reasonable that it broke
  • you broke or lost the product
  • you modified the product, and this is what caused the issue.

Consumer Guarantees Act

​​Faulty and unsafe products | Consumer Protection (2)

(Video) Consumer Product Safety Commission "gag rule' allows unsafe products to remain on the market

Am I covered?

If your washing machine breaks down a month after the warranty has expired, are you still covered?

Yes! Because a product should last for a reasonable amount of time so if something breaks down after yourwarranty has expired, you may still be covered under the Consumer Guarantees Act.

Nicholas' story — Not fit for purpose

Nicholas told a car dealer he needed a car powerful enough to tow his three-tonne boat. When he hooks up his boat trailer at the weekend, he finds the car is not powerful enough. This is a serious breach of the consumer guarantee about goods being fit for a particular purpose. He complains to the dealer — he's entitled to reject the car and ask for his money back.

​​Faulty and unsafe products | Consumer Protection (3)

Product safety

Products sold in New Zealand must be safe to use. Many products are covered byvoluntary ormandatory product safety standards. These standards are written to test to a minimum level of quality safety to help prevent injuries or reduce the risk of them happening.

Mandatory product safety standards(external link) — Product Safety

Bicycles, toys, children’s nightwear, baby walkers, cots and cigarette lighters are regulated in New Zealand. You should ask the supplier if those products meet minimum safety requirements.

If you have some concerns about the safety of a product or if you’re injured by a product, you should tell the retailer or supplier about it straight away.

For more information on your rights, choosing safe products and what to do with unsafe products can be found here:

Product safety(external link)

Some products that you’ve bought might have been recalled due to quality or safety concerns.

Product recalls

You can keep dangerous products out of your home by signing up for product recall alert emails. You can be alerted to all recalls or select from a list of product categories.

Subscribe to Product Recalls(external link) — Product Recalls

Common problems and what to do

What to do if:

If the retailer has gone out of business or you have problems dealing with them, you may want to go to the manufacturer instead:

  • If the fault has resulted in the products losing some of their value, you're entitled to ask the manufacturer for a refund of some of the purchase price. But, if they have given you a warranty saying they will repair or replace the products then you have to give them a chance to do that first.
  • You can ask them to pay for any extra damage caused by the products (consequential loss), but not if the problem is caused by an event outside of human control, such as an earthquake.

(Video) Laws Meant to Protect You From Unsafe Products

You must give the retailer the opportunity to:

  • repair the products within a reasonable time and free of charge
  • replace products of an identical type and value within a reasonable time — you only have to pay the difference if you choose a replacement of greater value
  • refund the value of the products in full, in the same form as your original payment.

If a product is faulty, the retailer can’t simply offer you store credit. They must fix or replace it, or give you a refund. A 'reasonable time' is how long it would take other retailers to fix or replace the products.

If they refuse to fix the problem, take longer than a reasonable time to fix it, or don't fix it at all, you can:

  • get the products repaired elsewhere and claim the cost of those repairs from the retailer
  • reject the products and claim a refund or replacement products.

All refunds must be paid in cash, or however the products were paid for originally.

You can legally:

  • keep the product and claim compensation for the loss in value
  • reject the product and get an identical replacement
  • reject the product and ask for a full refund.

If you reject a product because of a serious problem and ask for a refund, you don't have to accept a credit note or an exchange of products instead of cash.

A problem with a product is considered serious if:

  • a reasonable consumer would not have bought the product if they had known about the fault
  • products are significantly different from their description, sample, or demonstration model
  • products are not fit for their normal or specific purpose and can’t easily be put right
  • the products are unsafe.

Factors that influence whether a fault is serious include:

  • If you have only had the products for a short time then the fault is more likely to be serious.
  • The more expensive a product is, the more likely it is that the fault may be serious.
  • How different the product is to any claims made in the advertising, packaging or made by the seller.
  • If there have been any other faults — a series of minor faults might become serious if they add up to a loss of confidence in the reliability of a product.

The retailer must give you enough information to be able to make an informed choice about the remedies. If you choose to reject a product, you must do it in a reasonable time. A reasonable time means soon after the date you became aware of a defect.

It is your responsibility to return the faulty product to the business. If it’s expensive or complicated to return the item, the business must arrange for it to be collected, at its expense.

For example, if you’ve had a wood burner installed and don’t have the equipment or skills to remove it, the business must arrange — and pay for — someone to come and get it.

If a faulty product has caused damage to your property, you can claim compensation. But there is a limit to what you can claim. The loss must be ‘reasonably foreseeable’ and you must minimise or avoid any extra loss if possible. Sometimes it is hard to put an amount on the loss you have suffered because the damage has also affected other property. You may need to seek legal advice on this.

A retailer or manufacturer can’t opt out of consequential loss so they’re not liable, unless the services are being bought for a business purpose.

Private sales are not covered by the Consumer Guarantees Act or the Fair Trading Act.

Private sales means individuals — not someone in trade, or a business — making one-off or occasional sales via:

  • websites likeTrade Me or Facebook
  • auctions
  • classified adverts
  • fairs.

Private sales and second-hand goods

While your consumer rights might still apply when you buy online from overseas, it can be difficult to enforce them and resolve problems. Check the seller's website for terms and conditions including:

  • return, exchange or refund policies
  • complaints process
  • consumer laws.

If you pay by credit card, you can ask your bank for a chargeback if your products don’t arrive. This reverses the charge on your credit or debit card. There is a time limit on getting a chargeback. Ask your bank or credit card company what it is.

Online shopping

(Video) Liability for Defective/Dangerous Products that Caused Injury

Although you should go to the retailer first to get faulty products fixed, let your lender know about the problem too.

If the retailer has gone out of business or refuses to act, you might be able to get a remedy from your lender instead if the retailer arranged the credit contract. In these cases, the lender is also responsible for quality guarantees under the CGA.

Contracts and sales agreements – cancelling a contract

Electrical appliances must be safe even if they are sold second-hand by a private seller. If you buy second-hand, get the product checked out by an expert or qualified person if you can.

All electrical products, new and secondhand, must comply with:

  • electrical safety requirements
  • product safety standards
  • any unsafe goods notices.

Product safety

If you believe there is a safety issue with an electrical or gas product — especially if it is a generic problem — you should also advise Energy Safety.

Contact Energy Safety(external link) — Energy Safety

Digital products include software and internet downloads or streaming, e.g. music, games, movies and e-books.

The CGA applies to digital products. So, you have the right to a refund, repair or replacement for faulty digital products supplied by New Zealand businesses.

Watch out for:

  • illegal (pirated) copies
  • faulty downloads
  • limited information about the product itself, technical requirements, terms of use and digital rights management (DRM)
  • unfair contract terms, e.g., limiting liability if downloading or streaming doesn't work
  • limited information on customer helplines and how to complain
  • online scams.

Digital products

We have industry-specific guidance, e.g., on electronics and appliances, and cars in our Help by product and service section.

Help by product and service

Act fast

(Video) Protecting Consumers from Dangerous Products and Fraud Webinar

Tell the service provider or retailer about an issue as soon as you find it. If you wait too long you might lose the right to a remedy.

Sabine's story — Compensation for faulty goods

Sabine buys a chest freezer for her garage. A month later she discovers the freezer has broken down. All the food in it has thawed and gone rotten. A repairer confirms there was a fault with the freezer. Sabine goes back to the store and gets a refund. She is also entitled to compensation to cover the cost of the spoiled food.

​​Faulty and unsafe products | Consumer Protection (4)

Taking a product back

Use this guide to understand when it's fair to return a product and ask for a remedy.

​​Faulty and unsafe products | Consumer Protection (5)

Download guide: Taking a product back [PDF, 454 KB]

More help

Get support at any point from:

  • Citizens Advice Bureau (CAB) — a free, independent service, run by volunteers. CAB can advise you on your consumer rights and obligations, in person, by phone, or online.
  • Community Law Centre — offers free one-on-one legal advice to people with limited finances. The organisation has 24 community law centres throughout the country. You can find legal information and other resources on its website.

Find a CAB(external link) — Citizens Advice Bureau

Our law centres(external link) — Community Law Centres

Take it further

If you can’t resolve your issue directly with the business, the Disputes Tribunal or District Court may be your next step. Bear in mind, if the seller is overseas, it may be harder to enforce any formal decision.

What the tribunal can help with(external link) — Disputes Tribunal

If you think the business has misled you about your consumer rights, you can complain to the Commerce Commission. Commerce Commission doesn't act on behalf of individuals and can't investigate every complaint. But their investigations do help make sure businesses are complying with the law. Your information helps them assess which consumer issues are causing greatest harm.

Make a complaint(external link) — Commerce Commission

Examples

Example — Not fit for purpose

Nicholas told a car dealer he needed a car powerful enough to tow his three-tonne boat. When he hooks up his boat trailer at the weekend, he finds the car is not powerful enough. This is a serious breach of the consumer guarantee about goods being fit for a particular purpose. He complains to the dealer — he's entitled to reject the car and ask for his money back.

Example — Exchanging a faulty product

Ann returns a faulty wireless speaker. The retailer offers to replace the product with a newer model that has more features but is more expensive. An agrees to the new model and pays the difference in price.

Example — Compensation for extra loss

Jack’s washing machine is faulty and floods his house. He misses a movie he was due to see because he needs to clean up the mess. As well as a remedy for the faulty washing machine, Jack can claim compensation for any damage due to the flooding, eg for water-damaged flooring. But he's not entitled to claim the price of his cinema ticket — it was his decision to stay home and miss the film.

Example — Compensation for faulty goods

Sabine buys a chest freezer for her garage. A month later she discovers the freezer has broken down. All the food in it has thawed and gone rotten. A repairer confirms there was a fault with the freezer. Sabine goes back to the store and gets a refund. She is also entitled to compensation to cover the cost of the spoiled food.

(Video) Consumer Protection-Dangerous Products

FAQs

What is the need for consumer protection answer? ›

Consumer protection makes markets work for both businesses and consumers. Consumers need to be able to obtain accurate, unbiased information about the products and services they purchase. This enables them to make the best choices based on their interests and prevents them from being mistreated or misled by businesses.

Why is it important to consider the safety of consumer products? ›

If a product is not safe, it can cause serious and often life-threatening injuries. This can include broken bones, lacerations, amputations, choking hazards, strangulation, and more. For this reason, manufacturers must take action to protect consumers, ensuring all products are safe.

What are your rights with faulty goods? ›

You'll have legal rights if the item you bought is: broken or damaged ('not of satisfactory quality') unusable ('not fit for purpose') not what was advertised or doesn't match the seller's description.

How can you protect your consumer? ›

Consumer Rights
  1. Right to safety. Means right to be protected against the marketing of goods and services, which are hazardous to life and property. ...
  2. Right to choose. ...
  3. Right to be informed. ...
  4. Right to consumer education. ...
  5. Right to be heard. ...
  6. Right to Seek redressal. ...
  7. Consumer Protection Act. ...
  8. Ask Yourself!

What do you mean by consumer protection explain its importance? ›

Consumer Protection Act provides Consumer Rights to prevent consumers from fraud or specified unfair practices. These rights ensure that consumers can make better choices in the marketplace and get help with complaints.

How do you ensure safety of a product? ›

Tips to Ensure Product Safety
  1. Monitor Standards and Regulations. ...
  2. Pursue Testing and Certification. ...
  3. Bolster Your Supply Chain. ...
  4. Establish a Compliance Team. ...
  5. Keep Your Competitors Close. ...
  6. Buck the Trends.
15 Jun 2016

Who is responsible for the safety of the consumer? ›

Three different federal government agencies are responsible for ensuring consumer safety: the Food and Drug Administration (FDA), the Consumer Product Safety Commission (CPSC) and the Environmental Protection Agency (EPA).

How can a consumer determine the safety of a product? ›

Review consumer feedback and assess the safety of your product in light of the information provided to your company through customer service calls, online consumer reviews, and by monitoring feedback about your product provided to CPSC by consumers using SaferProducts.gov, CPSC's publicly searchable consumer database.

What happens if your company makes unsafe products? ›

Claims for breach of contract

When you sell goods it is a contractual requirement that the goods are of satisfactory quality and therefore safe. If the goods are unsafe the person who bought them can claim compensation for any damage the goods caused.

Do you need proof of purchase for faulty goods? ›

Faulty items

Under the Consumer Rights Act as long as you return an item within 30 days of purchase you can do so without a receipt and still have the right to a full refund. If you don't want to return or exchange the item then you can ask for it to be repaired. You also have much longer to do this – up to six months.

Do you have to return faulty goods? ›

The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

Who is responsible for faulty products? ›

If the product is faulty then the liability for any harm caused by the product lies with the manufacturer.

Who is responsible for a faulty item? ›

Who is responsible for fixing the faulty item? The answer to this is quite simple – you bought the item from the shop and your contract is with the shop. You do not have a contract with the manufacturer. The shop has the legal liability to fix the item.

What can the buyer do if faulty goods are delivered? ›

Introduction. Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund. Repairs, replacements and refunds are known as remedies.

What is consumer protection example? ›

It is the right of the consumers to be protected against goods and services which are hazardous to health or life. For example, defective vehicles could lead to serious accidents. The same is true of electrical appliances with sub-standard material.

What is one example of a consumer protection? ›

For example, the U.S. Food and Drug Administration (FDA) calls itself “the world's premier consumer protection regulatory agency.” Other examples of consumer protection by regulation are occupational licensing, housing codes, the Federal Trade Commission, the Consumer Product Safety Commission, the Securities and ...

What is consumer protection easy? ›

The Consumer Protection Act, implemented in 1986, gives easy and fast compensation to consumer grievances. It safeguards and encourages consumers to speak against insufficiency and flaws in goods and services. If traders and manufacturers practice any illegal trade, this act protects their rights as a consumer.

Why is it important to know your rights and responsibilities as a consumer? ›

As consumers, it is you who demand and use the goods and services offered by various businesses. Hence, it is important that you assert and fulfill your rights to overcome unfair trade practices and avoid being easily exploited. This way, consumer protection does not remain as just word of mouth, but a reality.

What are the consumer rights and responsibilities? ›

These are the rights to basic needs; safety; information; choice; redress; representation; redress; consumer education, and a healthy environment. The five (5) responsibilities are critical awareness; action; social concern; environmental awareness; and solidarity.

What is the conclusion of consumer protection? ›

Consumers have the right to be free of hazardous goods and services that jeopardise their lives and property. The customer has a right to know about the quantity, consistency, purity, strength, and quality of goods and services. Furthermore, consumers must pay reasonable rates for the goods they purchase.

What is product safety example? ›

A lot of products are designed and manufactured to stop or prevent human error. A good example of this would be a safety belt that is created so that it's impossible to put it on wrong.

What are the most important safety measures? ›

The Basics of Safety
  • STAY ALERT - and stay alive. ...
  • WEAR THE RIGHT CLOTHES - work clothes should fit properly. ...
  • USE THE RIGHT TOOLS - if you need a hammer, get a hammer. ...
  • LEARN HOW TO LIFT - Lifting takes more than muscle; it is an art.

How do you ensure safety in quality control? ›

5.0 PROCEDURE
  1. Following guidelines to be followed by working in the Quality Control Lab in a safe manner. ...
  2. Put on the aprons while working in the chemical lab. ...
  3. While working on instruments follow the operating instruction as per standard operating procedure for the instruments.

What is product safety policy? ›

Product Safety is the condition of a 'steady state' of the product when it provides the services / usefulness / purpose for which it is designed and manufactured – without harm / loss / damage to life or property.

How does the consumer safety Act protect the customer? ›

It aims to protect consumers against poor-quality products and unfair business practices or contract terms with regards to transactions, repairs, refunds and delivery. A consumer is defined as “an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession”.

Do consumers have the right to safety? ›

The right to safety.

Consumers have the right to expect protection from hazardous products and services purchased in the marketplace, particularly if used properly for their intended purpose. Consumers have protection from the sale and distribution of dangerous goods and services.

What are unsafe products? ›

Unsafe products means products which cause or may cause damages either by its manufacture defect; or its design defect; or by having no instruction, preservation, warning message, or relevant information about the product; or having incorrect or unclear information with regard to its nature including its usual usage ...

What is the unsafe conditions rule? ›

Unsafe working conditions are conditions that are dangerous or hazardous to any person expected to be on or authorized to be on the premises of place of work. These conditions can prevent workers from proper job function, and pose a risk to their health and safety.

What actions will you take if someone becomes injured as a result of a defective product? ›

5 Things To Do If Injured By A Defective Product
  • Seek Medical Help Immediately. First and foremost, if possible, go to the nearest hospital and get your injuries treated. ...
  • Preserve the Product and Proof of Purchase. ...
  • Document Everything You Can. ...
  • Steer Clear of Social Media. ...
  • Contact an Experienced Product Liability Lawyer.
19 Jul 2022

What is the legal responsibility that companies have to make safe products? ›

Product liability laws are designed to keep consumers safe from harm by the products they use in their daily lives. Without these strict legal standards, manufacturers and retailers would not be accountable to ensure the things they design, create, and sell are safe for use by the general public.

How long do you have to return faulty goods? ›

Within six years – the longest you have to claim fault.

However people often confuse this and think it means goods must last six years – that just isn't true. To work out what is a reasonable length of time, you have to simply imagine what a reasonable person would say was reasonable.

Can shops refuse to give you a refund? ›

It depends on your reason. If an item is faulty or has broken - in other words, doesn't comply with the Sale of Goods Act - then the retailer has a duty to offer a refund, exchange or repair. But if you simply don't like the purchase, then that's not a good enough reason.

Can a buyer return defective goods without the official receipt? ›

Q: Can a buyer return defective goods without the official receipt? A: The Official Receipt is the best proof of purchase. However, he/she may still demand replacement or refund if he/she can prove that a defective item was bought from a certain store.

What do I do with a faulty item? ›

For a minor failure, the business can offer you a refund, replacement or to repair the product free of charge. If the business refuses to fix the problem or is taking too long, you can ask someone else to fix the problem and request compensation from the retailer.

What are my consumer rights? ›

Consumer Rights Act 2015

Satisfactory quality – your goods shouldn't be faulty or damaged, and of at least satisfactory quality. For example, second-hand goods aren't held to the same standards as new. Fit for purpose – you should be able to use it for the purpose they were supplied for.

Do consumers have right to return a product? ›

If a consumer returns the defective goods to the retailer, the retailer shall have the right to claim them against the wholesaler or the manufacturer, from whom he received the goods.

What is a faulty product called? ›

A product defect is any characteristic of a product which hinders its usability for the purpose for which it was designed and manufactured. Product defects arise most prominently in legal contexts regarding product safety, where the term is applied to "anything that renders the product not reasonably safe".

What is considered a defective product? ›

To be more specific, a defective product is a product that causes injury to a person to due either a design defect, a manufacturing defect, or a marketing defect. Some of the most common examples of defective products include food items, medical devices, and children's toys.

How do you respond to a customer for faulty goods? ›

Here's the process we recommend when responding to customer complaints.
  1. Listen to or read the customer's complaint. ...
  2. Take a moment to process the criticism. ...
  3. Determine what action you'll take to address the problem. ...
  4. Thank the customer for their feedback. ...
  5. Apologize and reiterate your understanding of the issue.
16 Aug 2021

How do I write a complaint about a faulty product? ›

When writing a complaint letter you should: describe your problem and the outcome you want. include key dates, such as when you purchased the goods or services and when the problem occurred. identify what action you've already taken to fix the problem and what you will do if you and the seller cannot resolve the ...

Who do you complain to about faulty products? ›

Citizens Advice consumer service.

The official body that provides free and independent advice about your consumer rights at any point during your complaint. Contact the Citizens Advice consumer service on 03454 040506 or visit the website.

What is the need of consumer? ›

What Are Consumer Needs? Consumer needs lead a person to seek and pay for a product or service that satisfies them. The need is a driving force in the purchase decision. The more effective a brand is at detecting these needs and offering products or services that meet them, the more sales it will have.

What is the need for consumer protection class 12? ›

Consumer protection is required to protect consumers from such exploitative practices. Widespread Exploitation of Consumers: Consumers are abused on a huge scale through a variety of unfair trade practices, and consumer protection is necessary to safeguard them.

What is consumer protection Class 8? ›

The Consumer Protection Act, implemented in 1986, gives easy and fast compensation to consumer grievances. It safeguards and encourages consumers to speak against insufficiency and flaws in goods and services. If traders and manufacturers practice any illegal trade, this act protects their rights as a consumer.

What are the 5 consumer protection? ›

In this lesson, we will identify and discuss the five major rights of consumers: safety, information, choice, voice, and redress.

What is customer satisfaction? ›

Customer satisfaction is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services.

What are the rights of consumer? ›

  • Right to Safety. Means right to be protected against the marketing of goods and services, which are hazardous to life and property. ...
  • Right to be Informed. ...
  • Right to Choose. ...
  • Right to be Heard. ...
  • Right to Seek redressal. ...
  • Right to Consumer Education.
21 Jan 2019

What are the consumers responsibility? ›

Consumer Responsibilities

Be honest in your dealings and choose only legal goods and services. Ask for a bill on purchase of goods or services. File complaint in case of poor quality of good or service. Avoid waste, littering and contributing to pollution.

Who is a consumer in 100 words? ›

Any individual who purchases products or services for his personal use and not for manufacturing or resale is called a consumer. A consumer is one who is the decision-maker whether or not to buy an item at the store or someone who is influenced by advertisement and marketing.

Who is a consumer class 10 examples? ›

The person who pays and purchases a product is called a consumer.

What are the 3 methods of consumer protection? ›

Ways and means of Consumer Protection
  • Lok Adalat. Lok Adalats are a successful and efficient framework for the fast redressal of public complaints. ...
  • Public Interest Litigation (PIL) ...
  • Redressal Forums and Consumer Protection Councils. ...
  • Mindfulness Program. ...
  • Authoritative Measures. ...
  • Customer Protection Act, 1986.
19 Jul 2022

What is consumer safety and protection? ›

Consumer protection safeguards the well-being and interests of consumers through education, mobilization and representation. Consumer protection ensures that consumers make well-informed decisions about their choices and have access to effective redress mechanisms.

What are the 10 basic rights of consumers? ›

Consumer Rights 101: Know and exercise your rights as a consumer
  • The right to basic needs. ...
  • The right to safety. ...
  • The right to information. ...
  • The right to choose. ...
  • The right to representation. ...
  • The right to redress. ...
  • The right to consumer education. ...
  • The right to a healthy environment.

What is consumer protection simple? ›

Consumer protection is a selection of laws that protect individual consumers against unfair selling practices for goods, services and digital content.

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2. Consumer Protection-Dangerous Products
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3. Safe and Dangerous Ways to Pay Online (Consumer Protection)
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4. Life360's Dangerous Problem
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